Refund policy

Faulty or Incorrect Order

If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping).

14 Day Returns

If you change your mind, or wish to return an unwanted gift, please contact hello@solandsonder.com within 14 days of receiving your products so we can help you exchange or refund your purchase. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in the original condition and in the original Sol + Sonder packaging.

Unfortunately we cannot accept returns on personalised items. 

To start a return, you can contact us at hello@solandsonder.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@solandsonder.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@solandsonder.com.